Invitations


What payment methods can I pay?



You can pay by credit card :: Visa, Isracard, Master Card, American Express, or PayPal.

I got a discount coupon, where do I type it?
The discount coupon is added to the payment page. Enter the "Shopping Cart", on the left side of the order summary appears the field where you enter the discount code, then click "Apply Coupon" to update the final price.



How do I place an order on the site?


You are invited to enter the product you wish to choose.

Then go to the shopping basket.



* Please be sure that all the products you selected appear in the basket (it is recommended to verify both color and quantity)

* If you have a coupon, it is time to enter it in the field: Discount Coupon.



Choose shipping type:

Pickup
Registered mail
Delivery guy to the house
Reservations over 350 NIS Enjoy free shipping to your home!
Click on "Go to checkout"
Enter your billing information and shipping address
Choose a form of payment [credit card or PayPal]
Approve the terms of use
Click on "Confirm Invitation"




Can I replace a product I bought?

Items purchased on the site may be exchanged for up to 14 days from the date of receipt of the item, by delivery of the product back to us provided that they are not used and against receipt or replacement note. Items purchased in the promotion or in the field of travel can be exchanged within one week of receiving them. All you have to do is contact our customer service in one of the following ways:

Facebook Page
Telephone for inquiries and reservations: 050-7716322
Contact email: eden.pretzel.art@gmail.com


Do you have gift packaging?


We carefully pack each product in a gift box (:





Do I need to register to order?



Absolutely not !, You are welcome to purchase this site without registering.

How do you know that the order was accepted?



As soon as you receive an email that the invitation has been received, it means that we also received your invitation.





Can I return a product?



You are invited to review the Exchange Policy and Exchange Returns Policy.



Is your site secure?

Sure, we work with SSL standard. Your purchase is secure.







Shipments



How soon will I receive the items?

Your order will be shipped between 1-4 business days from the time of placing the order and will reach you according to the shipping times that match the type of shipment you chose:

Registered mail + Up to 14 business days from date of shipment.
Courier up to + 3 business days from date of shipment.
Self-collection: 1 - 14 business days.
In any case you will receive an update that your order is ready and sent / ready for collection.



Do you make a delivery to the sand?

Sure !, you are invited to put the address of the country you wish to send.



Is it possible to order at the site and come to collect?
happily! We always like to see our customers.
After you have received confirmation that the order is ready, you are invited to come to our studio in Tel Aviv: 39 Yefet St. between 10:00 - 18:00 and by appointment by phone: 0507716322.



I made an invitation to the house with a messenger, did he call to make sure I was home?

Sure! The messenger calls you to make sure you're home to give you a package.





Warranty and materials



Allergy to metals

If there is a known allergy problem, please consult with us before purchasing and we will be happy to assist you between 10:00 and 18:00

Telephone for inquiries and reservations: 050-7716322
Contact email: edenhevroni.studio@gmail.com

Is there a warranty for products on the site?

All of our jewelry comes with a one year warranty that includes repairing and re-coating! The receipt must be kept in order to present it if necessary. The warranty is not valid in cases of scratches, fractures or loss.





How can I keep the products?

All the products on the site are made of ceramics / porcelain and especially fragments.
Jewelry, avoid contact with perfumes, and liquids.
The rest of the dishes should not be used in the dishwasher.

What materials are made from?

We use the best quality woods today.
All the dishes are made of ceramic / porcelain and do not contain poisons.

The jewelry on the site is mostly made of porcelain with "Luster" gold.



general



How do you know when there is an operation?

You are invited to register with our membership club, where you will be updated about special offers and discounts.

I have a question about a product, to whom do I turn?

We will be happy to assist you between 10:00 and 18:00

Telephone for inquiries and reservations: 050-7716322
Contact email: edenhevroni.studio@gmail.com